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FAQs

Ohio Frequently Asked Questions

Common questions about child care staffing in Cleveland .

Are Tandem substitutes compliant with state licensing requirements?

Yes. Tandem follows state licensing requirements for child care programs set forth by Ohio’s Department of Children and Youth. Substitutes complete required screenings and documentation before becoming eligible to work. When a substitute books a shift at your center, their compliance documentation is available digitally in the Tandem portal for you to review and store in your personnel records.

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What can I expect to be included in a Tandem substitute's file in Ohio?

Each Tandem substitute file includes documentation required for DCY-licensed child care programs, including:

Background check notification from OCCRRA confirming the individual is eligible to work in child care
Confirmation that the substitute has submitted an 1175 through their OCCRRA account using your program ID, allowing your center to receive the corresponding 1176 (background check clearance)
A medical statement verifying physical fitness for employment, including MMR immunity, Tdap vaccination, and TB screening
Education verification (high school diploma, GED, or equivalent)
OCCRRA training transcript, with Child Care Center Orientation completed by the start date
Child Abuse and Neglect Recognition and Prevention Training (completed within 60 days of employment)
First Aid and CPR certification (completed within 90 days of employment)
Higher education credentials (associate's, bachelor's, master's, or CDA), when applicable

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How should I prepare for a substitute's first shift?

Before a substitute’s first shift:

Download and print the substitute's compliance file from the Tandem portal
Store the file with your center's personnel records
Check your OCCRRA portal to ensure you’ve received their 1176

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How much does it cost to use Tandem?

You set the hourly rate for the substitute. The average hourly rate for shifts in Ohio is $15.80/hr. Tandem adds a 35% service fee to that rate. For example, if you post a job at $15.80 per hour, Tandem adds $5.53 per hour, bringing the total to $21.33 per hour. There are no sign-up fees, subscription fees, or buy-out fees. You only pay when a substitute works a shift in your program.

Columbus:

You set the hourly rate for the substitute. The average hourly rate for shifts in Columbus is $15.90/hr. Tandem adds a 35% service fee to that rate. For example, if you post a job at $15.90 per hour, Tandem adds $5.57 per hour, bringing the total to $21.47 per hour. There are no sign-up fees, subscription fees, or buy-out fees. You only pay when a substitute works a shift in your program.

Cleveland:

You set the hourly rate for the substitute. The average hourly rate for shifts in Cleveland is $16.20/hr. Tandem adds a 35% service fee to that rate. For example, if you post a job at $16.20 per hour, Tandem adds $5.67 per hour, bringing the total to $21.87 per hour. There are no sign-up fees, subscription fees, or buy-out fees. You only pay when a substitute works a shift in your program.

Cincinnati:

You set the hourly rate for the substitute. The average hourly rate for shifts in Cincinnati is $15.20/hr. Tandem adds a 35% service fee to that rate. For example, if you post a job at $15.20 per hour, Tandem adds $5.32 per hour, bringing the total to $20.52 per hour. There are no sign-up fees, subscription fees, or buy-out fees. You only pay when a substitute works a shift in your program.

Dayton:

You set the hourly rate for the substitute. The average hourly rate for shifts in Dayton is $14/hr. Tandem adds a 35% service fee to that rate. For example, if you post a job at $14 per hour, Tandem adds $4.90 per hour, bringing the total to $18.90 per hour. There are no sign-up fees, subscription fees, or buy-out fees. You only pay when a substitute works a shift in your program.

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How do centers access a substitute's compliance documents?

Once a substitute books a shift with your center, their full compliance file becomes available in your Tandem portal. You can download the substitute's file before their first shift to print and store alongside your personnel records or provide during licensing inspections.

What if a substitute is not a good fit for our center?

We encourage centers to provide feedback through reviews after each shift. If a substitute is not a good fit for your program, you can block their profile in the Tandem platform. Once blocked, that substitute will no longer be able to book shifts at your center. Your feedback also helps us support substitutes in improving and maintaining high standards across the platform.

Can I request teachers with specific education or credentials?

Yes. When posting a job, you can specify the qualifications you prefer, such as:

Higher-level education including early childhood education degrees or CDAs
Previous child care center experience
State-specific credentials or training

Substitute profiles include information about their education, experience, and certifications so you can make informed booking decisions.

Do I need to sign a contract?

No. There is no contract required to use Tandem. You can post shifts and request substitutes whenever you need support, with no minimum usage requirements.

How quickly can I get coverage?

You can post a job whenever you need coverage, even last minute. Once a job is posted, we notify available substitutes in your area and work to match you with a teacher as quickly as possible. Many shifts posted the same day are successfully filled.

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